Справочник полей cfg

{
  "accent_color": "#6366f1",
  "theme": "auto",
  "logo_url": null,
  "logo_shape": "rounded",
  "logo_transparent_bg": false,
  "header_title": "Поддержка",
  "project_name": "",
  "header_subtitle": null,
  "position": "right",
  "border_radius": 16,
  "display_mode": "widget",
  "show_branding": true,
  "cover_image_url": null,
  "about_description": null,
  "background": { "type": "solid", "value": null },
  "icon_pack_url": null,
  "emoji_pack_id": null,
  "team_avatars": []
}

{
  "title": "Hi there 👋",
  "subtitle": "Чем помочь?",
  "message": null,
  "button_text": "Написать",
  "response_time": "Обычно отвечаем за 5 мин",
  "auto_open_delay": null,
  "schedule": null,
  "bot_menu": [],
  "pinned_banner": {
    "enabled": false,
    "text": null,
    "image_url": null,
    "dismissable": true,
    "show_on": ["home", "conversation"]
  }
}

{
  "help_enabled": true,
  "news_enabled": true,
  "help_external_channel_url": null,
  "miniapp_enabled": false
}

{
  "require_name": false,
  "require_email": false,
  "require_phone": false,
  "pre_chat_message": null,
  "topics": []
}

{
  "show_operator_name": true,
  "show_operator_avatar": true,
  "show_history": true,
  "history_label": "Прошлые обращения",
  "history_max_count": 10,
  "rating": { "enabled": false, "prompt": "Как мы справились?" },
  "privacy": {
    "typing_enabled": true,
    "read_receipts_enabled": true,
    "operator_seen_enabled": true
  },
  "inline_keyboard_enabled": true,
  "reactions_enabled": true
}

{
  "show_work_hours": false,
  "offline_message": "Мы оффлайн, ответим утром",
  "outside_hours_message": "Сейчас вне рабочих часов",
  "delayed_response_seconds": null,
  "close_button_text": "Закрыть тикет",
  "working_hours": [],
  "away_segments": [],
  "greeting_segments": []
}

{
  "ticket_confirmation_text": "Тикет создан",
  "assigned": { "enabled": true, "text": "Оператор {operator} с вами" },
  "department_transfer": { "enabled": true, "text": "Передаём в {department}" },
  "operator_transfer_text": "Передаём другому оператору",
  "snoozed": { "enabled": true, "text": "Откладываем до {time}" },
  "resumed": { "enabled": true, "text": "Возвращаемся к вашему вопросу" },
  "reopened": { "enabled": true, "text": "Тикет переоткрыт" },
  "auto_reply_closed_text": null,
  "blocked_reply": { "enabled": false, "text": null }
}

{
  "enabled": false,
  "required_offline_hours": 4,
  "label": "Email для ответа",
  "hint": "Пришлём ответ на почту",
  "bridge_channel_id": null,
  "auto_ack": { "enabled": false, "subject": null, "body": null }
}

{
  "keyword_rules": [],
  "cookie_domain": null,
  "sound": { "enabled": false, "url": null },
  "custom_css": null,
  "slow_mode": { "enabled": false, "seconds_per_message": 3, "anonymous_only": true },
  "banned_patterns": [],
  "slash_commands": [],
  "translate": {
    "enabled": false,
    "auto_detect_source": true,
    "operator_target_locale": "ru",
    "visitor_target_locale": null,
    "monthly_token_budget": 1000000
  },
  "feature_flags": {}
}

{
  "miniapp": {
    "url": null,
    "title": "App",
    "icon": null,
    "height_px": 480,
    "auth_token_passthrough": false
  },
  "stories": {
    "enabled": false,
    "max_visible": 6
  }
}