Export chat for AI / sharing

If you keep ChatGPT or Claude open in another tab and want to give it the conversation's context — or just forward the conversation to a teammate — you can copy the dialog to the clipboard as text. There are two ways.

The whole dialog

Open the “⋯” menu in the ticket header and choose “Copy conversation” — every message of the ticket goes to the clipboard.

Specific messages

Each message has a round select icon in its sender line. Tick the messages you need — they get a teal outline, and a “Selected: N” bar appears above the conversation. Click “Copy selected”; the cross on the bar clears the selection.

What goes into the text

• A header: the customer (name, email, Telegram username) and the ticket subject.
• Each message as its own block: who wrote it (“Client”, “Bot”, the operator's name) and the time in UTC, then the text. Line breaks are kept, and list items start with “•”.
• Attachments are noted as “(N attachments)” — the files themselves aren't included.

[Client: Polina · TG: polina_k]
[Subject: Code doesn't arrive]

Client · 2026-09-24 09:12 UTC:
Hi, the confirmation code doesn't arrive

Anna · 2026-09-24 09:15 UTC:
Please check your spam folder
(2 attachments)

Note (Anna) · 2026-09-24 09:16 UTC:
Check the mail logs