Documentation
SupportHub guides and reference
Everything you need to launch support: you connect the channels, set up the widget and train the team, and we show you the way.
These docs are the product reference. If something on a page doesn't match what you see in the interface, that's a bug, so please tell the team.
Quick navigation
Website widget
18 pages · How the embedded widget works and where everything lives.
For operators
30 pages · Every topic for support operators.
For admins
40 pages · Every topic for SupportHub admins.
For developers
15 pages · REST API, tokens, webhook subscriptions.
What's inside
- Website widget: the chat for your site, covering installation, appearance, the greeting, tabs, the conversation with an operator and working hours.
- For operators: handling conversations, with the inbox, replies, templates and macros, the AI assistant, assignment and transfers, and internal notes.
- For admins: the project, the team and invitations, departments, channels, SLA, notifications, plans and billing.
- For developers: the REST API, authentication, webhooks and the widget from a developer's side.
Want to get straight to it?
Set up a chat in 10 minutes. We'll walk you through it step by step, from “click Sign up” to “paste this tag into your site”, and you'll get your first incoming message.
Open the quickstart