For Admins
Data export
Tickets, contacts and conversations as CSV, XLSX and JSONL — for reports, archiving or AI training.
Exports are in the Export menu in the header of the Analytics page, each item with its formats. The owner and admins have it.
| Menu item | Format | What's inside |
|---|---|---|
| Tickets | CSV, XLSX | Every ticket of the project: ID, subject, status, priority, customer, operator, created and updated dates, tags. |
| Contacts | CSV, XLSX | Every contact: ID, name, email, Telegram, internal ID, created date. |
| Chats | CSV | The conversations, one row per message: ticket, customer, channel, subject, status, who wrote it, time (UTC) and text. |
| For AI (JSONL) | JSONL | One line per ticket: customer, channel, subject, status and messages with customer and operator roles — a format for AI training. |
- Exports cover all time — the period picked on the page doesn't apply to them.
- Chat exports include only customer and operator messages: internal notes, bot and AI messages are left out.
- The file is built on the spot and downloaded by the browser — there's no email or notification to wait for.
One customer's conversations
On the contact card, the owner and admins have “Export chats” — the same CSV for this customer only. For copying a single dialog as an operator, see Export chat for AI / sharing.
Through the API
The same exports can be requested directly, with the sign-in Bearer token of an owner or admin (public API keys don't work here):
GET https://api.support.forestsnet.com/api/w/{workspace_id}/analytics/export/tickets?format=csv|xlsx
GET https://api.support.forestsnet.com/api/w/{workspace_id}/analytics/export/contacts?format=csv|xlsx
GET https://api.support.forestsnet.com/api/w/{workspace_id}/analytics/export/chats[?contact_id=…]
GET https://api.support.forestsnet.com/api/w/{workspace_id}/analytics/export/chats-ai[?contact_id=…]The audit log exports to CSV from its page — with the chosen period and filters (see Audit log). Analytics charts and metrics can't be exported to files; for regular syncing with your own systems, use the public API.
Was this page helpful?