Workspace & onboarding

A workspace (called a “project” in the interface) is your company's isolated space in SupportHub. Each project has its own operators, channels, settings and data.

Creating a project

After you sign up, SupportHub walks you through a four-step wizard:

1. Create Project — the project name and slug. The slug is filled in from the name and can be edited: lowercase Latin letters, digits and hyphens. You see right away whether it's taken.
2. Bot Setup — a Telegram bot token from @BotFather. You can skip this step and connect channels later.
3. Team — operators by email. This adds people who already have a SupportHub account; invite everyone else — see Operator invitations. This step can be skipped too.
4. Done — a summary and a way into the inbox or the project settings.

Along with the project you get:

• the Widget and API channels, already switched on;
• an operator with admin rights for the owner. The owner works tickets like the rest of the team but doesn't take up a seat: the plan's operator limit is counted without them.

• If the platform requires email confirmation, you can only sign in after confirming.
• If the platform moderates new projects, a new project stays suspended until the platform admin approves it.
• One user can own a limited number of projects — three by default. If you need more, write to support.

Where things are configured

There's no separate General section. Project settings live under Settings, in groups: Channels, Texts & broadcasts, Operator tools, Team & routing, Project & access. What people usually look for first:

• Timezone and schedule — Settings → Work Hours.
• Logo — the widget has one: Settings → Widget Builder, the Brand section.
• Interface language — each user picks their own: Profile → Language.
• Plan and balance — Settings → Plan & billing.
• Reply ratings 👍/👎 (one switch for the whole project) and links to each channel's ticket rating — Settings → Ratings.