A knowledge base for customers and operators
One set of articles works for everyone: customers find answers in your website chat, operators put a link to a guide into their reply, and the AI assistant suggests replies based on your own articles.
Where do I change my domain's DNS servers?
Here's a step-by-step guide with screenshots. It takes a couple of minutes.
- Section
- Domains
- Attachments
- 4 screenshots
- Access
- visible to customers
Customers find answers themselves
Public articles open in the knowledge base tab of your website chat, with full-text search. Some questions get resolved before they reach an operator, and articles meant for the team stay internal.
Operators reply faster
Operators find the right article by searching while they reply, and can insert it into the message in full or as a link. New team members answer as accurately as experienced ones.
AI suggestions based on your guides
The AI assistant takes its answers from knowledge base articles and the conversation history, so its suggestions follow your rules rather than the model's general knowledge.
Easy to maintain
The editor has everything you need to keep articles up to date:
- formatting, categories and tags
- screenshots and videos, kept for as long as the article uses them
- import of existing documents
- drafts and publishing
How to connect
FAQ
Can customers see every article?
No, only the ones you mark as public. The rest are visible to operators.
Can I bring over an existing knowledge base?
Yes, documents can be imported as articles.
Documentation
See also
- AI assistant
Reply suggestions from your knowledge base, rephrasing and ticket sorting.
- Website chat
A live chat widget with a knowledge base, news and a pre-chat form.
- Hosting & VPS
BILLmanager tickets, Telegram and website chat in one queue, with the customer's VPS on the ticket card.
Connect your channels and try it on real conversations
The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.