VMmanager 6 right from the ticket
When a customer writes “my server isn't responding”, the operator doesn't have to hunt for their VPS in the panel. SupportHub connects to ISPsystem's VMmanager 6 through BILLmanager, shows the customer's server on the ticket card and lets you start or stop it, or sign in to the panel as the customer.
The server hasn't responded to ping since this morning.
The server was shut down after its node overheated. I've started it again. Could you check, please?
- Server
- vps-18231
- IP
- 91.201.44.12
- State
- powered off
- Password
- ••••••••
What the operator sees
The customer's services come from BILLmanager along with the ticket: which servers they have, their IP addresses and state. If you allow it, the card also shows the server password, so there's no need to ask the customer to send it in the chat.
Actions without switching windows
The most common VPS actions are done from the ticket card:
- starting and stopping the server
- signing in to VMmanager as the customer
- checking the status after a start
Permissions under control
Showing the password, signing in to the panel as the customer, and starting or stopping the server are each turned on separately in the integration settings. If an action is off, the module simply won't carry it out, even if an operator clicks the button.
How to connect
- 1
Connect BILLmanager 6
VMmanager works through the billing integration, with the module or over the API. Details
- 2
Allow the actions you need
In the module's gateway, turn on password display, panel sign-in and power control. Details
- 3
Check it on one of your tickets
Open a ticket from a customer who has a VPS, and the server shows up on the card. Details
FAQ
Do I need separate access to VMmanager?
Not with the module: it works through BILLmanager. With the API connection, you enter VMmanager 6 access details in the channel settings.
Can I stop operators from seeing server passwords?
Yes. Turn off password display in the integration settings, and the password isn't sent to SupportHub at all.
See also
- BILLmanager
BILLmanager 6 tickets from ISPsystem, with replies, attachments, ratings and closing kept in sync.
- Hosting & VPS
BILLmanager tickets, Telegram and website chat in one queue, with the customer's VPS on the ticket card.
Connect your channels and try it on real conversations
The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.