Integrations and solutions
SupportHub brings conversations from control panels and messengers into one queue. Here is what it works with and who it is for.
Who it is for
- Hosting & VPSBILLmanager tickets, Telegram and website chat in one queue, with the customer's VPS on the ticket card.
- Website chatA live chat widget with a knowledge base, news and a pre-chat form.
- VPN servicesSupport in a Telegram bot, the customer's subscription data in the ticket, setup guides in templates.
- Knowledge baseSearchable articles in your website chat, faster operator replies and AI suggestions.
- AI assistantReply suggestions from your knowledge base, rephrasing and ticket sorting.
Channels and panels
- BILLmanagerBILLmanager 6 tickets from ISPsystem, with replies, attachments, ratings and closing kept in sync.
- VMmanagerThe customer's VPS from VMmanager 6 (ISPsystem) on the ticket card: status, IP, start and stop.
- TelegramA support bot with menus and buttons, answered by operators from a shared queue.
- WhatsAppOne WhatsApp number for the whole team, connected with a QR code.
- VKVK community messages as tickets, with a bot in the chat.
- EmailCustomer emails as tickets, with replies from your address over IMAP and SMTP.
- API & webhooksREST API, signed webhooks, long polling and a Python SDK for your own integrations.