AI assistant for customer support

AI in SupportHub helps operators rather than replacing them: it suggests replies from your knowledge base, tidies up their text and helps sort tickets by topic. By default a person decides what gets sent to the customer; replying without an operator is a separate auto-reply setting in the AI settings.

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Operator reply
Customer

The password reset email isn't arriving.

AI suggestion

Check your Spam folder. If the email hasn't arrived within 10 minutes, request it again. The link is valid for one hour.

Operator

Please check your Spam folder. If the email still isn't there after 10 minutes, request a new one. The link is valid for an hour.

Reply suggestions

The AI reads the request, finds relevant knowledge base articles and takes the conversation history into account. The operator sees a ready draft in the reply box and decides whether to send it, edit it or write their own.

Less manual editing

One button rewrites the operator's draft in the style they pick: polish the wording, or make it businesslike, friendly or concise, down to one or two sentences.

Sorting tickets

AI helps classify new tickets: it adds tags and routes them to the right department.

Your model, clear costs

Connect OpenAI, Anthropic, Google Gemini, OpenRouter, GitHub Models or your own model. You see each model's price when you pick it, set limits in the settings and track spending in analytics.

How to connect

  1. 1

    Pick a provider

    And enter its key in the AI settings. Details

  2. 2

    Fill the knowledge base

    The more accurate the articles, the more accurate the suggestions. Details

  3. 3

    Reply with suggestions

    Use the AI button in the operator's reply box. Details

FAQ

Who sends the reply, the AI or the operator?

The operator sees the AI suggestion in the reply box and decides whether to send it, edit it or write their own. If auto-reply is on in the AI settings, the AI can answer the customer itself, always or outside working hours.

Which models can I connect?

OpenAI, Anthropic, Google Gemini, OpenRouter, GitHub Models, and your own model on your own server.

See also

  • Knowledge base

    Searchable articles in your website chat, faster operator replies and AI suggestions.

  • Telegram

    A support bot with menus and buttons, answered by operators from a shared queue.

  • Website chat

    A live chat widget with a knowledge base, news and a pre-chat form.

Connect your channels and try it on real conversations

The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.

Start for free