Support in VK community messages

Everything customers send to your community's messages arrives in SupportHub as tickets. Any available operator can reply, and the customer gets the answer from the community.

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Community messages
Customer

Hi, where can I check my order status?

Operator

I've sent you a link to the order page in your account. You can see every status there.

Community messages as tickets

Community admins no longer have to keep an eye on conversations inside VK: every request has an assignee, a status and SLA timers.

A bot in community messages

Just like in Telegram, a bot works in VK: it greets the customer, shows topic buttons and hands the conversation over to an operator.

Templates and one history

Standard answers go in from templates, and you can merge the VK contact with the same customer from other channels.

How to connect

  1. 1

    Create a community access key

    In your VK community settings, with access to community messages.

  2. 2

    Connect the community to SupportHub

    Settings → Channels → VK. Details

  3. 3

    Set up the bot

    The greeting and buttons are in the bot builder. Details

FAQ

Will the customer see which operator replied?

Replies come from the community. You decide in the bot settings whether to show the operator's name.

Can I connect several communities?

Yes, each community is a separate channel.

Documentation

See also

  • Telegram

    A support bot with menus and buttons, answered by operators from a shared queue.

  • WhatsApp

    One WhatsApp number for the whole team, connected with a QR code.

  • Website chat

    A live chat widget with a knowledge base, news and a pre-chat form.

Connect your channels and try it on real conversations

The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.

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