Customer support for VPN services

VPN customers mostly write to a Telegram bot, and they ask the same things: how to connect, why it doesn't work on iPhone, when the subscription renews. SupportHub helps you answer fast: setup guides live in templates, and the customer's subscription data is right in the ticket.

Start for freeOpen the docs
Telegram bot
Customer

It stopped connecting on my iPhone after the update.

Operator

Please reinstall the profile using this guide. After an iOS update the old profile sometimes breaks.

Customer's subscription
Plan
3 devices
Active until
October 12
Traffic
34 of 100 GB
Devices
iPhone, MacBook

A support bot in Telegram

A menu of common questions takes load off operators: the bot hands out connection guides itself, and only questions that need real help reach a person.

Customer data in the ticket

The contact card pulls data from your system over an API: plan, subscription term, traffic, devices. The operator sees the problem right away and doesn't have to ask the customer for a screenshot of their account page.

Setup guides in templates

Steps for iOS, Android, Windows and macOS are kept in templates along with screenshots and videos, and go into a reply with a /command. Template attachments are kept for as long as the template uses them.

Customers from all over the world

Messages in other languages are translated automatically, and the operator's reply reaches the customer in their own language. Spammers and abusers can be muted or blocked.

How to connect

  1. 1

    Connect the bot

    Paste the token from @BotFather in the channel settings. Details

  2. 2

    Build the menu

    Common questions and setup guides go in the bot builder. Details

  3. 3

    Set up the contact card

    Choose which subscription data to pull from your system. Details

  4. 4

    Put your guides into templates

    One per platform, with screenshots. Details

FAQ

Does SupportHub connect to my VPN panel?

The contact card gets data through your API: subscription, traffic, devices, in whatever format your system returns.

Can I add the chat to the service's website too?

Yes. The widget takes one line of code, and requests from it go into the same queue.

See also

  • Telegram

    A support bot with menus and buttons, answered by operators from a shared queue.

  • Website chat

    A live chat widget with a knowledge base, news and a pre-chat form.

  • WhatsApp

    One WhatsApp number for the whole team, connected with a QR code.

Connect your channels and try it on real conversations

The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.

Start for free