Support email in the same window as your chats
Emails to your support address turn into tickets, and operators' replies go out from that same address and land in the same thread on the customer's side.
Good afternoon. Could you please send the accounting documents for August?
Hello, I've attached the August invoice and receipt to this email.
IMAP and SMTP, or forwarding
Connect a mailbox directly over IMAP and SMTP, or set up forwarding to SupportHub. Attachments, inline images and email formatting are preserved.
Threads stay intact
When a customer replies to an operator's email, the reply goes into the same ticket instead of opening a new one. Quoted earlier emails are removed from the feed, so the conversation is easy to read.
Auto-replies and notifications
The customer gets an instant confirmation that their email was received, and later, notifications when the ticket is resolved. You can edit the email texts and connect your own SMTP server for sending.
Bounce reports don't clutter the queue: SupportHub notes on the ticket that the email to the customer wasn't delivered, and it doesn't reply to automated messages.
How to connect
FAQ
Can I connect several addresses?
Yes. Each mailbox is a separate channel, and you can assign them to departments.
What happens to customers' “I'm on vacation” auto-replies?
They only go into the open ticket they reply to, and they don't get an auto-reply back.
Documentation
See also
- BILLmanager
BILLmanager 6 tickets from ISPsystem, with replies, attachments, ratings and closing kept in sync.
- Website chat
A live chat widget with a knowledge base, news and a pre-chat form.
- Telegram
A support bot with menus and buttons, answered by operators from a shared queue.
Connect your channels and try it on real conversations
The Starter plan is free, and you can try a paid plan for 14 days. Setup takes a few minutes.